On 3rd March 2019, a client approached me to do a 5 day event for 250 delegates coming from all over the world. The event was from 13th March. I took the event and met Punit and his team. The client provided me the details on 11th March, and everything was required right from airport transfers, to 4 different hotel bookings, excursions, cars, buses, pickups, drops, etc. All I had to do is a post a message on whatsapp, and the things were done. There were so many last minute arrangements, but Punit and his team were at their service till 2am every day. Not only they handled every situation and requirements professionally, but also with a smile. My client made me their Global Events Partner, for the service he got. I would like to thank Punit and City One Team for supporting me in this event, without them I would have struggled a lot. I not only recommend them to everyone for all kinds of travel arrangements, but promise them to be my one and only Travel Partner for all my events.
I believe that the most important characteristic for any retail business is customer service and City One Tours has that one in spades. Over the last two months, I have had the pleasure of using City One Tours a few times and each time I have been super impressed by the professionalism and competence of the staff. I have received a phone call within minutes and received a quote with options almost immediately. not only that, I have made modifications in bookings or asked for change of dates and each time my request was dealt with very efficiently by polite and knowledgeable staff. I wholeheartedly recommend City One Tours to all my friends and I wish Punit all the success in his business.