Full payment is required at the time of booking. We reserve the right to cancel any booking where full payment has not been received 2 days prior to the activity's start. All payments must be made in the local currency — AED.

We accept Visa and MasterCard credit/debit card payments via our website.

A confirmation email will be sent within 24 hours of completed payment — this serves as proof of booking. Failure to arrive at the designated location by the specified departure time is treated as a last-minute cancellation; no refund will be issued.

We reserve the right to cancel or modify any part of an activity at our sole discretion and without prior notice. This may result from factors beyond our control — weather, accidents, sickness, government restrictions, or other force majeure events. A full or partial refund may be granted at our discretion.

Prices are displayed in USD but charged in AED. Billing discrepancies must be reported within 7 days of the transaction; requests after this period will not be entertained. Rates are subject to change without notice.

Unless stated otherwise, all prices are per person and exclude: tips, passport/visa fees, travel insurance, food & beverages, accommodation, room service, and laundry charges.

You acknowledge the potential risks of chosen activities and confirm you are physically and mentally capable of participating. Where we act as agent for third-party operators, their terms apply. To the maximum extent permitted by law, we accept no liability for any damage, loss, injury, or death. All personal effects are at your sole risk.

Any disputes are governed by UAE Law. These Terms & Conditions may be updated periodically; customers will be notified of significant changes.